16 Feb 2022 10:24 AM
So click on the broadband review page (either super fast 35 (no super fast), ultrafast or ultrafast plus) in it comes up "technical error, it isn't you it's us"
Ive tried different computers, iPads, browsers and been like this since yesterday morning
anyone else?
28 Feb 2022 08:42 AM
Posted by a Sky employeeUpdate - Spoken to Vwjap and in the end they have had to call the team. Thanks 🙂
16 Feb 2022 11:21 AM
Posted by a Superuser, not a Sky employee. Find out more@VwjapAre you trying to sign up for broadband with Sky?
16 Feb 2022 03:18 PM
Thanks for the reply
im looking into it for my mum, she's been on sky for over 10 years on the same package, she's got problems with broadband, drops down to a crawl with a few devices attached and when turning on a pc it does updates and takes the whole bandwidth she's got (14Mbs) so can't look at anything on the web, and she's paying £45 for broadband and talk, she's got evenings and weekend and voicemail, but doesn't use the landline and the phone is turned off because all she gets is scam calls (no one on the other end or "hello there's be some unscrupulous behaviour on your Amazon account" kinda stuff, which panics here), so I was thinking of just keeping the tv package (not sure if you loose any channels if getting the new pack, but we have sky sports for £18 per month) and getting broadband with superfast 35 (as can't get superfast plus or any of the ultrafast packs here) to see if that sorts the problem, and cuts her cost by £10
16 Feb 2022 03:25 PM
16 Feb 2022 04:11 PM
Posted by a Superuser, not a Sky employee. Find out more@VwjapWhich browser are you using when you are trying on these devices. Are you having trouble at her property or is this being done from elsewhere?
16 Feb 2022 05:07 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried clearing your browsers cache or tried a different browser ?
16 Feb 2022 05:51 PM
I've tried a windows 10 pc on chrome and Firefox
Safari on iPad and iPhone
wifi and rj45 at hers
and iPhone on wifi and 4G elseware
16 Feb 2022 07:37 PM
Posted by a Superuser, not a Sky employee. Find out moreI have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
18 Feb 2022 03:31 PM
Posted by a Sky employeeThanks for escalating. We've sent an invite to Vwjap.
28 Feb 2022 08:42 AM
Posted by a Sky employeeUpdate - Spoken to Vwjap and in the end they have had to call the team. Thanks 🙂
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