Broadband review page

[Vwjap]

So click on the broadband review page (either super fast 35 (no super fast), ultrafast or ultrafast plus) in it comes up "technical error, it isn't you it's us"

Ive tried different computers, iPads, browsers and been like this since yesterday morning

anyone else?

[Highlinder]

@VwjapAre you trying to sign up for broadband with Sky?

[Vwjap]

Thanks for the reply

im looking into it for my mum, she's been on sky for over 10 years on the same package, she's got problems with broadband, drops down to a crawl with a few devices attached and when turning on a pc it does updates and takes the whole bandwidth she's got (14Mbs) so can't look at anything on the web, and she's paying £45 for broadband and talk, she's got evenings and weekend and voicemail, but doesn't use the landline and the phone is turned off because all she gets is scam calls (no one on the other end or "hello there's be some unscrupulous behaviour on your Amazon account" kinda stuff, which panics here), so I was thinking of just keeping the tv package (not sure if you loose any channels if getting the new pack, but we have sky sports for £18 per month) and getting broadband with superfast 35 (as can't get superfast plus or any of the ultrafast packs here) to see if that sorts the problem, and cuts her cost by £10

[Vwjap]

[Highlinder]

@VwjapWhich browser are you using when you are trying on these devices. Are you having trouble at her property or is this being done from elsewhere?

[caesarome]

Have you tried clearing your browsers cache or tried a different browser ?

[Vwjap]

I've tried a windows 10 pc on chrome and Firefox 

Safari on iPad and iPhone

wifi and rj45 at hers

and iPhone on wifi and 4G elseware 

[caesarome]

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Tom-W19]

Thanks for escalating. We've sent an invite to Vwjap.

[Lisa-P1987 · Accepted solution]

Update - Spoken to Vwjap and in the end they have had to call the team. Thanks 🙂