App needs sign in every time it is opened

[SteveLSmith]

Anyone else suffering request for log in every time the MySky app is opened? I've been using the app for over 5 years and only had to verify occasionally. Over last week I have been asked to log in and use a passcode sent by SMS on every occasion. 

[SuperMatt · Accepted solution]

Hello, @SteveLSmith. I'll send you an invite to a private chat shortly and we can help you.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141