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Discussion topic: unable to login as forgot password and answer to security question

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Avatar for Philip+stephen
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This message was authored by: Philip+stephen

Message posted on ‎25 Sep 2022 11:49 AM

unable to login as forgot password and answer to security question

Hi i am trying to login into my farthers email as he has got a new phone he cant remember password or answer to security question he is still logged in on old phone is there any way of changing password on old phone? thanks

 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎25 Sep 2022 12:00 PM

Re: unable to login as forgot password and answer to security question

Posted by a Superuser, not a Sky employee. Find out more

If he has a reserve email address setup then you/he can reset it using that option:

 

https://skyid.sky.com/resetpassword/

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