28 Feb 2024 09:50 PM
Apologies if this has been posted already, but i can't find it to see if any replies (so not sure if i even posted it 🙈). My son's sky email account was hacked today and the hackers not only changed the password, but added 2-step verification too (using/appearing to use a phone we don't own)! My son's tried changing passwords in load of his apps, but is struggling because majority want to send a password reset link to the email address he can't access! Managed to set up a rescue email address and unlock his sky account, but sky have told us they can't remove the 2-step verification it's down to yahoo (took us 90mins to get that far), then after speaking to yahoo tonite (further 40mins of waiting!) They said it was a sky issue - who should be helping rectify this fraud?
28 Feb 2024 10:05 PM
Posted by a Superuser, not a Sky employee. Find out moreI don't believe Yahoo can remove Sky's 2-step verification process. Pretty sure they use a different 2 step login process.
29 Feb 2024 05:04 PM
This has just happened to me and I am getting no support off sky.
29 Feb 2024 05:11 PM
Posted by a Superuser, not a Sky employee. Find out more
@enough+is+enough wrote:
This has just happened to me and I am getting no support off sky.
Can you give us some details about what has happened and what Sky said?
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 80 minutes
New Discussion