mail will not load the login page on any browser

[JW19]

I cannot get the login in page for sky mail or yahoo mail on my laptop or desktop it will not load the login page at all. 

I have cleared the cache on my browser, updated to the latest version do everything, I have tried different ones like Chrome, Firefox, Edge. all the same.

I can get my email not problem using my mobile but it a pain only being able to get my mail this way and would prefer to get in on my desktop while im working.

[Mark39]

Are you tryng to log in here: https://www.sky.com/signin/email ?

What error message are you seeing?

[jayach]

What link are you using for the email login?

Try this one http://mail.tools.sky.com 

[JW19]

This site can’t be reached

login.yahoo.com took too long to respond.

[JW19]

Yours says attackers are trying to steal your information so I guess ill pass on that one.

[caesarome]

Both links work perfectly for me so it could be something on your device is blocking you from accessing either of them as they are both legit links that should take you to your online account.

[JW19]

Great for you but it dosent help me.

[jayach]

If both those links are failing on your laptop and desktop, I suspect a problem with your router's setup.

Try connecting via a hotspot on a mobile, if it works O.K.. there you need to look at the security settings for your router/broadband.

[JW19]

How do i look at my security setting on my router/broadband which is sky business. No issues with any other site or webpage loading this is purly sky mail.

[Mark39]

You might try turning off your router at the plug for 30 minutes or so, in case this relates to the IP address your router has been assigned. Turning it off should result in a new IP address being assigned.

[jayach]

Before considering just what may be causing it, have you tried the desktop or laptop via a different service to check it works there? (that why I suggested a hotspot from a mobile)

The fact it doesn't work on both the laptop and desktop suggests a common cause elsewhere.

[caesarome]

---

@JW19 wrote:

Yours says attackers are trying to steal your information so I guess ill pass on that one.

---

And what is producing that message, your web browser or a virus scanner as that is what is blocking that link as it is flagging it up a false positive.

[JW19]

Its working on my desktop its just here in my office wih my laptop its not working.