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This discussion topic has been answered Discussion topic: cant get sky emails

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Avatar for closecygnet18
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This message was authored by: closecygnet18

Message posted on ‎03 Nov 2023 08:50 AM

Currently unable to access emails

Unable to access my emails.

information on screen is as detailed below.

 

upstream connect error or disconnect/reset before headers reset reason : connection failure.

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Message posted on ‎03 Nov 2023 08:57 AM

Re: cant get sky emails

Wouldn't it be nice if Sky put a banner headline here telling us of the problem.

 

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Message posted on ‎03 Nov 2023 09:10 AM

Re: cant get sky emails

Dream on Sky helping!

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Message posted on ‎03 Nov 2023 09:20 AM

Re: cant get sky emails

i sign up a email account with hotmail !! fed up with sky going down !! so it may be worth getin a new email for your family and friends !! like the mobile on sky that goes down

 

am also thinkin about leaving sky tv ...all rubbish channels they axed the best am paying for old classic films such as bbc !! they keep sayin new channels wow classic old films like harry potter etc !! u get all good films on cbs free view app and freesat

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This message was authored by: lettice

Message posted on ‎03 Nov 2023 09:23 AM

Re: cant get sky emails

Posted by a Superuser, not a Sky employee. Find out more

Im seeing the same error once logged into mine.

A refresh of the page and your into the correct page, but it seems to happen at every click throughout the site.
Even got it while trying to delete an email. 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: GD1

Message posted on ‎03 Nov 2023 09:32 AM - last edited: ‎03 Nov 2023 09:34 AM

Re: cant get sky emails

Posted by a Superuser, not a Sky employee. Find out more

In addition to @lettice  post I would also try deleting browser cache/cookies to resolve the issue

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎03 Nov 2023 09:35 AM

Re: cant get sky emails

Posted by a Superuser, not a Sky employee. Find out more
@GD1 wrote:

In addition to @lettice  I would also try deleting browser cache/cookies to resolve the issue

Or log in using your browser's privacy/incognito mode. Worked for me.

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This message was authored by: Mark39 Answer

Message posted on ‎03 Nov 2023 09:47 AM - last edited: ‎03 Nov 2023 09:47 AM

Re: cant get sky emails

Posted by a Superuser, not a Sky employee. Find out more

All, this should now have been resolved. If you have further problems, clear your browser cache - cookies, history etc. as @GD1 posted.

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