0

Discussion topic: I made the mistake of signing up for this two step verification thing. Its a nightmare.

Reply
This message was authored by VicAcho This message was authored by: VicAcho

I made the mistake of signing up for this two step verification thing. Its a nightmare.

Hello,

 

I made the mistake of voluntarily signing up to this two step verification thing. Its a nightmare. It claims that it has sent a code to my phone but no code come through. Then it asks me to enter my recovery code. I enter it and it says that it is wrong. I'm lockked out of my mail. Its a nightmare. Help

Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: I made the mistake of signing up for this two step verification thing. Its a nightmare.

Posted by a Superuser, not a Sky employee. Find out more

@VicAcho wrote:

Then it asks me to enter my recovery code. I enter it and it says that it is wrong. I'm lockked out of my mail. Its a nightmare. Help



Are you using the Recovery Code correctly? At the login page select the 'can't sign in with code' link before entering the Recovery Code. 

This message was authored by Bryan5 This message was authored by: Bryan5

Re: I made the mistake of signing up for this two step verification thing. Its a nightmare.

I am having the same problem....How do I stopp the 2 Sstep Verification process ?

~

 

This message was authored by caesarome This message was authored by: caesarome

Re: I made the mistake of signing up for this two step verification thing. Its a nightmare.

Posted by a Superuser, not a Sky employee. Find out more

@Bryan5 

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.


To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion