When accessing my email I continually get the message “failed to download from the server “.

[Gaz977]

When trying to access email content I continually get the message "this message has not been downloaded from the server ".

[caesarome]

How do you access your emails, is this via an app or program like Outlook ?

[jayach]

Are you using the Apple Mail app on an iOS device?

The problem appears well known, the fix, not so.

this message has not been downloaded from the server - Google Search

[Gaz977]

I have add my sky account to my iphone and Ipad and the problem appears on both devices.

[Mark39]

Presumably you're using Apple's Mail app then, which is known to be causing problems.  See the link @jayach posted for details.

[judy+blue+sky]

I have the same problem, especially when I have saved the email in a folder because it is important eg hotel reservations. Sometimes if I move it back to my inbox I can access it, or if I use my laptop instead of my iPhone; but now when it happens I can't solve it. I am currently trying to find a booking number and the email has corrupted and now has the content of a different email with the title of the email I need. It is now happening on a daily basis. What can I do?

[jayach]

@judy+blue+sky 

Are you saying the email is corrupted when you view it here: https://skyid.sky.com/signin/email?

If so. I doubt there is anything we can suggest to get it back.

[judy+blue+sky]

Not usually. It was just the one email with the hotel reservation that got corrupted. Usually they simply won't display any content at all, and I just see the message telling me that the email can't be downloaded from the server. Sometimes I can see emails when they are in my inbox, but if I move them to a folder I get the message that they can't be downloaded. It is really frustrating.