22 Sep 2023 08:43 AM
I have the option to reply to an e mail, but I seem to have lost the option to Reply All. Can anyone help please ?
22 Sep 2023 09:53 AM
Posted by a Superuser, not a Sky employee. Find out moreTry clearing your browsers cache and cookies then close down the browser before loading it up and trying again. If this doesn't work try a different browser works to see if that works for you.
22 Sep 2023 04:35 PM
Posted by a Superuser, not a Sky employee. Find out moreAssuming you are using a browser, do you mean you have lost the double arrow icon?
23 Sep 2023 07:41 AM
Thankyou for your replies. I'm confused. I don't have this display. Alongside an e mail I have 3 dots, which gives me an option to Reply , but not Reply all. My screen does not have the double arrow in the header.
23 Sep 2023 02:12 PM
Posted by a Superuser, not a Sky employee. Find out moreSounds like you may be using a phone.
I also don't get "reply to all" using Outlook on a phone,
But I do using the Yahoo mail app.
So how are you viewing your emails?
23 Sep 2023 02:47 PM
I am using a Samsung tablet. I have been able to Reply all in the past; I'm sure when I clicked on the 3 dots it was an option. However, as I haven't used it for some time I'm now less sure. I have never used the double arrow on the top bar , which isn't there on my display, to Reply All.
23 Sep 2023 03:12 PM
Guys, many thanks for your advice. Following it , and with perseverance , I ve cleared some things and Reply all has reappeared. Once again , many thanks; it's really helpful to get advice through the community when a problem arises
23 Sep 2023 03:31 PM - last edited: 23 Sep 2023 03:32 PM
Posted by a Superuser, not a Sky employee. Find out moreDeleted, as I missed your previous reply.
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