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Discussion topic: Update new number

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This message was authored by: nick+cyrille

Update new number

I need to know how to update my new mobile number so that i can start accessing my Sky email account again.

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This message was authored by: Mark39

Re: Update new number

Posted by a Superuser, not a Sky employee. Find out more

If you still have access to your old mobile number, log in normally and y9u can then change the number here: https://accounts.sky.com/modify/mfa/methods

 

If not, and if you kept a note of your Recovery Code as Sky recommended,, you can use it to turn off 2 step verification, then set it up again with your new number

 

If y9u can't do either, you'll need to call Sky and they'll turn off 2 step verification for you.

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