Unexpected email

[PhillipT1]

I have received an email from sky informing me that I will not be able to use my sky email from 24 January 2025 as I have not used the account.
I am surprised to receive this email as the email address is the one I use on a daily basis.
Spoke with a sky representative on the phone who was unable to answer why I received this email.
I received the email at 17.05 on Tuesday 17th December 2024.
Can you help me on this issue.
Thank you
Phillip

[GD1 · Accepted solution]

@PhillipT1  Your post has been moved from the Broadband forum where you posted as this isn't a brioadband related issue/query.

Does the email address you by name?  Does it ask you to follow a link?

We are aware Sky are sending email to inactive accounts where the user has not logged in for some time, by logging in it would be to the email login page https://www.sky.com/signin/email

Are you logging in to your email via that link?

[PhillipT1]

Thank you for replying. Yes on PC through email on iPad and iPhone

[caesarome]

@PhillipT1 

If you access your Sky emails on an app or program like Outlook then this will explain why you have been sent this email as you need to login to it via the link @GD1 posted to keep it open and going forward if you can do this at least once per month then you shouldn't have any issues.

[AMH1]

I got the same email and I do log in via the webpage on a daily basis

[PhillipT1]

Carried out action to overcome this. Thanks for help

[Mark39]

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@AMH1 wrote:

I got the same email and I do log in via the webpage on a daily basis

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You could keep your fingers crossed and hope that your account won't be deleted, or call Sky to query it with them.