Unable to reset @sky.com email password

[Mark+Inch]

I have had two @Sky.com email addresses for several years. Unfortunately one of these emails is blocking my access for an alleged password error. Fine but it then wont let me reset/change the password. Strangely it is working fine on my iPad. Any suggestions?

[Mark39]

@Mark+Inch can you login ok here: www.sky.com/signin/email ?

[Mark+Inch]

Strangely yes but Yahoo Mail App says no! Thanks 

[caesarome]

So it is the Yahoo email app that is showing this password error ?

Have you tried resetting it here:

https://skyid.sky.com/resetpassword/

[Mark39]

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@Mark+Inch wrote:

Strangely yes but Yahoo Mail App says no! Thanks 

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@Mark+Inch your password is ok, then. Is it set up the same in the Yahoo Mail app? If it looks ok, but still not accepted, you could try an app password for the mail app instead of your normal Sky password. There's a link to the app password generator towards the bottom of Sky's help page here: https://www.sky.com/help/sky-yahoo-mail/setting-up-yahoo-mail/articles/getting-started-with-sky-yaho...

[MarkInch]

Thanks will try that.

[MarkInch]

Does not seem to allow me to change it. Thanks

[GD1]

@MarkInch  You seem to be now posting under 2 seperate user ID's?

[MarkInch]

I was asked for the username and looks like I missed the +! Ooops

[caesarome]

@Mark+Inch 

Are you signed in with the correct ID when you try to reset the password as you have used two differebt IDs here !

[MarkInch]

Yes it is the correct email address and the password works on other devices. I may try reinstalling the app! Thanks 

[jayach]

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@MarkInch wrote:

I may try reinstalling the app! Thanks 

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If it is just the Yahoo app failing, try another app.  I use Outlook and it has less obtrusive advertising.

[MarkInch]

Will do. Cheers