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Discussion topic: Unable to receive emails on iPhone after upgrading iPad, but can still receive emails on iPad, I use

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This message was authored by Susan62 This message was authored by: Susan62

Unable to receive emails on iPhone after upgrading iPad, but can still receive emails on iPad, I use

I have recently upgraded my iPad and managed to transfer everything from existing iPad to new one, but since them I'm unable to receive emails on my iPhone SE 2022, I have checked that phone is updated and tried all troubleshooting options but still can't receive. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable to receive emails on iPhone after upgrading iPad, but can still receive emails on iPad, I

Posted by a Superuser, not a Sky employee. Find out more

If you are using the Apple email app then there have been a number of reports from others previously who have had the same issue so try downloading the Outlook email app and using these settings:

 

Select either "Other" or "Not Yahoo" then use these settings:


Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes


Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes


You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

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