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Discussion topic: Unable to log into aaccount or reset password

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This message was authored by Chris.+Wilkinson This message was authored by: Chris.+Wilkinson

Unable to log into aaccount or reset password

Good Evening,

 

I am trying to access one of my email addresses but it says the passwords I am using are incorrect, but it is also telling me that the answers I am provinding for the security questions are incorrect.

 

I am unable to reset the password.


Any suggestions?

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable to log into aaccount or reset password

Posted by a Superuser, not a Sky employee. Find out more

How are you trying to access this email account, are you trying to login here:

 

https://skyid.sky.com/signin/email/

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This message was authored by jayach This message was authored by: jayach

Re: Unable to log into aaccount or reset password

Posted by a Superuser, not a Sky employee. Find out more

Are you able to log in here: https://www.sky.com/myaccount/my-details, if so you should be able to reset your security question/recovery address. 

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