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Discussion topic: Unable to log into aaccount or reset password

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Avatar for Chris.+Wilkinson
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This message was authored by: Chris.+Wilkinson

Message posted on ‎29 Jun 2022 08:56 PM

Unable to log into aaccount or reset password

Good Evening,

 

I am trying to access one of my email addresses but it says the passwords I am using are incorrect, but it is also telling me that the answers I am provinding for the security questions are incorrect.

 

I am unable to reset the password.


Any suggestions?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎29 Jun 2022 10:18 PM

Re: Unable to log into aaccount or reset password

Posted by a Superuser, not a Sky employee. Find out more

How are you trying to access this email account, are you trying to login here:

 

https://skyid.sky.com/signin/email/

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Avatar for jayach
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This message was authored by: jayach

Message posted on ‎30 Jun 2022 12:11 AM

Re: Unable to log into aaccount or reset password

Posted by a Superuser, not a Sky employee. Find out more

Are you able to log in here: https://www.sky.com/myaccount/my-details, if so you should be able to reset your security question/recovery address. 

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