Unable to access email

[Sylvy]

Hi I am unable to access my email account.

[Mark39]

Why not? What's happening? Error messsage?

[Sylvy]

Yes, message asking me to call automated number and directs me to trouble shooting on the website.

[Mark39]

If the message says 'Account Locked' try resetting your password. You can do that via the 'forgotten password' link here: https://skyid.sky.com/resetpassword/skycom