Unable to access Yahoo emails

[BurgundyColin]

Yesterday I could access my Sky Yahoo emails. Today I cannot. It requires two stage verication, and to receive a code to do this i need a UK or Irish mobile number.

I live in France and only have a French mobile number. I cannot put in the French mobile prefix for France (+33).

 I cannot access my Sky Yahoo emails . Please reply to my orange.fr email account.

My iPad still connects to my Sky email account, just not my computer.

[SamBradley]

For some reason requiring two factor authentication is now mandatory when I try to log in. The problem is it only accepts UK And Irish phone numbers - I have a Swedish +46 number. It feels like a huge oversight to make this feature mandatory while locking out users who don't have the prerequisites to use this two factor authentication. Anyone able to fix this?

[AnnaH2026]

Hi,

suddenly I have to put in a UK or ROI phone number but I do not have these as I live elsewhere. I cannot get in touch with a real person chat again. Got contact this morning and this person would get back to me... I have no idea how this person would do that as I cannot get into my email.

[Monady]

Hi there, I live in France and I have the same problem. I can't access my emails this morning and I no longer have a UK mobile number.

When trying to call the help line number, it tells you your phone number cannnot be recognised (of course I am calling from a french phone) and to call back from a different phone number !!

This is so unfair, I have been with Sky Mail since 2006 and I never received a notice this would happen.

[Monady]

Just to add, for non-UK/ROI you can call [Removed] When it asks you to enter your phone number,  remain silent and wait. Eventually, an adviser (a real person) will reply. Got a  gentleman this morning who did his best to help as I no longer have a UK phone number nor an address, only 2 e-mail adresses. I have been advised I will be sent an e-mail within the next 72 hrs with instructions. [Removed]

Moderator notes: Removed phone number and campaigning