Unable To Sign-In to Yahoo Mail

[MS0]

Hello,

My primary Yahoo mail account has a '@sky.com' address. It won't now let me sign-in without a two-factor authentication code, even though I have never set this up. I can't switch it off without requesting a code first. Sky wants to send the code to my old UK mobile number, however, I now live in Germany and have a different mobile number, which I couldn't amend in my account details. How can I access my e-mails?

Thank you.

[caesarome]

@MS0 

The two factor authentication has been turned on again for everyone, if your mobile number has changed have you tried changing it a the bottom of the page where the verification boxes are shown via the "Use a different number" link ?

[MS0]

Hi caesarome,

Thanks for getting in touch.

I have, but the only drop-down options are for the GB or IE country codes.

Regards,

Mark.

[jayach]

Sky's 2FA is now mandatory, and it requires a valid UK or ROI mobile number.

If your new number is a German one, I can't see any way around it.

https://www.sky.com/help/articles/two-step-verification

Not what you want to hear, but those are Sky's new rules.

[Mark39 · Accepted solution]

@MS0 just to add that we've made Sky aware of this issue (and the same which applies to customers who don't have a mobile) in closed forum.

[MS0]

Much appreciated Mark39.

[Mark39]

@MS0 in those circumstances (i.e. you don't have a UK/ROI mobile number), I'd suggest contacting Sky directly.

[DORIS58]

This is happening to me right now.  I don't know how many this has happened to me this year!  It says it will send me a code but I never get one.  The last time after ringing and being past from pillar to post for over 1hr 20mins.  I was in tears.  The stress of having to ring again, I just can't!  My phone number is the same.  They promised me it would not happen again .  Here we are 3 days in.  I am done with Sky and this.  I am cancelling Sky tomorrow.  I need access to my account now not in a weeks time for goodness sake.  

[caesarome]

@DORIS58 

There is no need to cancel your entire Sky package over an email issue, if you really can't get access to your emails due to this then just set up another email address at somewhere like Gmail (Google) who at present don't have this 2FA on their accounts.

Regarding the verification text not arriving, if you go into your messaging app, and select the 3 horizontal dots you should see a spam folder, so have you looked in here for these texts.

If they are not there then give Sky a call as they might be able to help.