Two step verification code sent to wrong number

[richardkell]

Hi, I have a yahoo email with sky and so does my wife. 

Trying to log back into mine but the code is being sent to her number not mine, my number is registered and normally pops up on the verification. 

Tried stating again but always fails. 

Any ideas? 

[caesarome]

@richardkell 

Is the last 3 digits shown on the screen when you try to login your phone number of that of your wife ?

[Mark39]

@richardkell if you log in here with your email address and use the Manage two-step verification link, you should be able to change the mobile number codes are going to@ https://www.sky.com/mydetails/sky-id

Sky Yahoo Mail is a free service, even if you have no products with Sky.

[jayach]

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@richardkell wrote:

Why am I here asking questions for something that costs over a grand a year?

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SkyYahoo email is free, you don't pay anything for it.

I suspect the reason it is sending the text to the wrong phone is because it thinks it's her trying to sign in. (it's a cookies thing)

Try using a private/incognito tab for signing in, or use a different browser.

[richardkell]

Yes it is. 

[Mark39]

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@richardkell wrote:

Yes it is. 

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Yes it is what?. 

[caesarome]

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@richardkell wrote:

Yes it is. 

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When your wife logs ion is her correct number shown on screen and if so does it go to her phone ?