49

Discussion topic: Turning off Sky 2 step verification

Reply
Reply
This message was authored by caesarome This message was authored by: caesarome

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

When you get logged in have you gone through your emails as you would have been sent the email with the recovery code on it so check other folders like the trash/bin one,

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by CountZero This message was authored by: CountZero

Re: Turning off Sky 2 step verification

Yes, checked all folders. 

 

Deleted items only goes back two weeks and it was at least a month back when i enabled it.

This message was authored by stradbroke This message was authored by: stradbroke

Re: Turning off Sky 2 step verification

i have no verification code

 

This message was authored by Mark39 This message was authored by: Mark39

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@stradbroke wrote:

i have no verification code

 


Verification code? Or Recovery code? The Recovery code is displayed in screen and you have to confirm you've noted it before 2 Step log-in is activated. It's also emailed to you.

This message was authored by caesarome This message was authored by: caesarome

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@stradbroke wrote:

i have no verification code

 


That should be sent to your mobile or whatever phone number you have provided when setting it up.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by lmh This message was authored by: lmh

Re: Turning off Sky 2 step verification

I have misplaced my recovery code for two stage verification can i gwt a new one

 

This message was authored by jayach This message was authored by: jayach

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@lmh 

If you didn't make a note of it, and can't find the email that would have been sent at the time, you are up the proverbial creek without a paddle.

Sky's implementation of 2FA is a complete disaster, there seems to be no way to recover from the loss of the recovery code.

 

This message was authored by trappi This message was authored by: trappi

Re: Turning off Sky 2 step verification

Absolute pain. I agreed by accident when in a rush to log in... absolue pain when no signal on phone. Cant find recovery code-- its on an old email some say but I cant see it.

I'm switching accounts and having to tell all contacts of my new address

This message was authored by jayach This message was authored by: jayach

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@trappi wrote:

Cant find recovery code-- its on an old email some say but I cant see it.


No, I'm sure it will go to the Sky email you turned it on for.

This message was authored by John105491 This message was authored by: John105491

Re: Turning off Sky 2 step verification

I don't have or can't remember my recovery code.  I'm having the same issue as another writer. The option to turn on a two stage recovery appears live but doesn't go anywhere! It implies that I can turn it on but it's on already!

Any other ideas?

This message was authored by caesarome This message was authored by: caesarome

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@John105491 wrote:

I don't have or can't remember my recovery code.


It both appeared onscreen and was sent to you in an email when you first turned it on so have you gone through your past emails because if you don't have it then like everyone else you are stuck as there is no way to retrieve it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by jayach This message was authored by: jayach

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@John105491 

You seem to have posted to 3 different threads, it will be easier to advise you if you stick to the one thread, and preferably the one you started,

https://helpforum.sky.com/t5/Email/Difficulty-login-into-yahoo/m-p/4399744

 


@John105491 wrote:

It implies that I can turn it on but it's on already!


That doesn't really make any sense. If I turn it on, I definitely don't get asked to do it again.

This message was authored by suggie This message was authored by: suggie

Re: Turning off Sky 2 step verification

What is the recovery code 

 

This message was authored by caesarome This message was authored by: caesarome

Re: Turning off Sky 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

The recovery code is what you use to turn of the 2 step verification, so if you turned this one it would have been sent to you in an email so to enter it you need to do this:

 

Select "can't sign in with the code" link. You'll then be asked for the recovery code.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by curly+1 This message was authored by: curly+1

Re: Two Step Varification Code

what if i cant remember the recovery code or how to find it 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion