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Discussion topic: Suspended email

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This message was authored by: Parkie2

Suspended email

My email logged me out , I changed my password and requested lost emails be reinstated. I then realised through various emails I think I'd been hacked , emails being sent and not sent mailer-daemon that I didn't do . Contacted yahoo , my email has now been suspended and I'm being told to contact sky but because I don't have any sky products just a sky email they say it's nothing to do with them and I have to contact yahoo , but I can't do that because everything I try directs me back to sky . HELP , how do I get my suspended email due to suspicious activity back ?

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This message was authored by: jayach

Re: Suspended email

Posted by a Superuser, not a Sky employee. Find out more

If you have a Sky email address, you presumably had a Sky email account sometime.

If Yahoo have locked your account, that will be to protect their systems/reputation.

You will need to prove your identity to Sky, and then they  can get the suspension lifted by Yahoo,

When you contact Sky, ask to be transferred to the IDM (Identity Management) Team, assuming they can confirm your identity. they should be able to get your account unlocked.

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