Sky mail suspended by Yahoo

[Russell+Brown]

Does anyone know how to physically cobntact speak to human being about unlocking my suspended SKY email account. Tried Sky tech team but sadly they cannot help 

[Mark39]

@Russell+Brown just to confirm - the message you're seeing specifically says your account has been suspended? If so, Sky can help with this (unless things have changed, they have to liaise with Yahoo to 'un-suspend' your account) but the difficulty may be finding an adviser who knows what to do, or more likely who to refer it to.

I can only suggest trying again and if you have no luck, raising a complaint using the web form here: https://www.sky.com/help/articles/how-to-make-a-complaint

[Russell+Brown]

Did you have any joy contacting Yahoo to un lock your account?

[Mark39 · Accepted solution]

@Russell+Brown Yahoo will refer you back to Sky. They don't support Sky Yahoo Mail.

[Russell+Brown]

Sky tech team says to go onto Yahoo website ( which I did and submitted contact form) and now you are saying that Yahoo will not help Sky customers.

[Mark39]

@Russell+Brown it's just conceivable that Sky may have agreed this process with Yahoo specifically for this issue. They certainly won't normally provide help for Sky Yahoo Mail.

Let us know how you get on.

[Russell+Brown]

Yahoo and Sky keep referring back to each other

[GD1]

@Russell+Brown  Your latest thread you created regarding the same issue has been removed as you already have this thread running, creating duplicate threads is unhelpful.

[jayach]

@Russell+Brown 

It is 100% an issue for Sky to resolve. Yahoo have no idea who you are, so can't identify you to unlock the account.

Sky can confirm your identity, as you are their customer, they can then get Yahoo to unlock it.

Edit: When you contact Sky, ask to be transferred to the IDM (Identity Management) Team, they should be able to deal with it.