Sky login saying password incorrect even after reset

[Nicole1872]

I tried to log in to my yahoo mail on a new iphone with the password I've always used and it said incorrect, and even after resetting it is still saying password incorrect. Can anyone help with this?

[Mark39]

Do you mean your Sky Yahoo emal account? There's a known intermittent problem with Mail app on iphones etc which might be causing it. Can you log in ok here on your iphone: https://www.sky.com/signin/email ?

[Nicole1872]

No it is still saying password incorrect. I'm logged in fine on chrome on my laptop though so I'm not sure what's going on.

[Mark39]

Nor I - unless you're using a cached or saved password  on your laptop, rather than entering it yourself and they're different. The link logs you directly into Sky's server rather than via an app which means if you can log in successfully on one device, it will be the same on any other unless there are local security features preventing, such as an antimalware app. 

[caesarome]

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@Nicole1872 wrote:

I'm logged in fine on chrome on my laptop

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Have you checked on Chrome to see what password is being used, you can do this via the 3 dots at the top right then passwords.

[Richard1954]

I'm having same problem - updated Sky login password yesterday  - I can log in on Google Chrome and Microsoft Edge but not on iphone via Safari or SkyYahoo mail app. Any further ideas anyone? I know my password is correct (otherwise it woudn't work on Chrome and Edge)

[twilight+princess]

Try creating an app specific password which is used instead of the account password or you can delete the account & set it up again using the Yahoo option, once username & password is entered you should be asked to authenticate the connection - allow this - you'll be asked to enter the account details & once authenticated it'll take you back to the email app & the account will be added.

[Richard1954]

Thank you - will give it a go