Sky authentication not excepting non UK phone number

[Diligence]

I’m trying to access my Sky/Yahoo email account. Sky now wants two step verification. I do not have a UK or Irish phone number as I live outside of UK.

My account is now locked on the insert phone number screen for verification, and there seems no way to move forward.

Is there a way to cancel the two step system and access normally or some other way round it?

Please can anybody help

[Diligence]

Sorry, Last thing. I obviously cant access my email to get replies so I will keep this open and wait by the computer

[caesarome]

@Diligence 

If you are using an a computer to access your emails then instead of logging into the Sky website try setting it up via the email app on your computer.

[Diligence]

OK I'll try it now. I did spend half an hour on the phone to sky. But i just tried to log in again and the message is back.

[Diligence]

1. Tried the other email app strategy and the same thing happens. I get the verify with UK phone number. Very annoying

[jayach]

Yes it does seem using an app instead doesn't work.

If it uses OAuth, the challenge takes you to Sky to complete it.

If it needs a generated password, the generator also needs 2FA. (it seems generated  passwords do not need 2FA currently, I doubt that will last long)

It does seem that anyone without a UK/IE phone number is stymied.

Same, if you don't have a phone at all.

Edited to correct the statement about generated passwords.

[Matthew.Robinson]

I have exactly the same issue as I do not have a UK smartphone.

So now cannot access my emails at all.

This is veru serious and needs to be fixed.

[Diligence]

Yes it's a pain. I didn't know that sky doesn't have any international customer. 

Surely someone must have solved this. Or had the same problem.

[Diligence]

Obviously the easy answer is to find someone in the UK who will let you use their mobile number. And they can text you the cod3. Maybe after login you can change the mobile number used for verification purposes. 

[Diligence]

Hi All. Does anyone know how to sign in to sky yahoo mail by using the recovery code. 

I have the email address.

I have the password.

I have the recovery code.

But I don't have a UK/IE phone.

There just be a way

[Diligence]

Hi Mathew. Did you get a resolution. I guess you also have a lifetime of emails you can't get to. 

[Dyonn]

Same issue. I got told that 2FA can only be turned off by calling, which would cost a fortune.

[jayach]

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@Dyonn wrote:

Same issue. I got told that 2FA can only be turned off by calling, which would cost a fortune.

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If it is turned off, the very next access will require you to turn it on again. it is now mandatory. (AFAIK)

[Diligence]

Thanks Jayach.

So, once we finaly access the email server. Is it possible to add a dedicated number that sky will use for verification? And can that number be non. UK/IE?

The obvious question is why will Sky only let its customers use UK/IE number. Gmail does. 

Is there any way to export my whole email account to yahoo. To sever the connection to sky as it were. Or some other email provider. Like Gmail. 

Thanks for all the help so far guys.

[caesarome]

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@Diligence wrote:

Is there any way to export my whole email account to yahoo. To sever the connection to sky as it were. Or some other email provider. Like Gmail. 

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Kind off but you would have to do it via a mail program called Thunderbird:

https://support.google.com/mail/thread/248186317/importing-yahoo-folders-into-gmail?hl=en