Setting up Sky e-mail account on new Kindle 7

[Derdyshire]

Just bought a new Kindle 7. Trying to get my Sky e-mails connected to it. Tap "e-mail" icon. Enter e-mail address where requested. Enter password. (Both of these are the entries that do log me into Sky e-mail). I then get a popup saying "Unable to set up account. Message from your e-mail provider. E-mail address or password incorrect" - which of course they aren't. Any advice gratefully accepted. I should also add that I've already done this succesfully on an old Kindle 7, a smart phone and 3 laptops over the last several years with no problems. Frank

[caesarome · Accepted solution]

Try generating a 16 digit password and use that instead of the usual password it uses, you can do this here:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[Derdyshire]

Thanks Caesarome. That was an impressively speedy reply. I'll give it a go.

[Derdyshire]

Worked a treat. Thanks.