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Discussion topic: Remove 2 factor authentication

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Avatar for Richyk
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This message was authored by: Richyk

Message posted on ‎28 Aug 2026 08:42 AM

Remove 2 factor authentication

I am trying to access my emails after moving to a different country . It wants to send a 6 figure number by text which I can not access. Please help.

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎28 Aug 2026 08:54 AM

Re: Remove 2 factor authentication

Posted by a Superuser, not a Sky employee. Find out more

@Richyk Sky are aware of the problem for those without a UK/ROI mobile number and will be able to help if you contact them.

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This message was authored by: Richyk

Message posted on ‎28 Aug 2026 10:05 AM

Re: Remove 2 factor authentication

I can't contact them because it just states a number to call. Do you know if there is an email address for customer services?

kindest regards.

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This message was authored by: caesarome

Message posted on ‎28 Aug 2026 10:08 AM

Re: Remove 2 factor authentication

Posted by a Superuser, not a Sky employee. Find out more

@Richyk 

There is no email address but they can be contacted via social media as there are a couple of links at the bottom of this page.

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