Up to a week ago my password was fine, now getting an incorrect password, although it is correct! yesterday had enough and rang sky as I can not remember my memorable date? Spend 90 minutes on the phone with 5 different 'agents' all asking the same questions over and over again, like pass the parcel! finally they stated can't help, talk to yahoo! which is useless info and nothing to do with them. Tried again today, after the second person stated I will change your password for you, yipee! so we went through all the checks again, he said it is changed for you now, well quess what still not changed, still incorrect, yes I have tried manually typing it, still no joy! this is 7 hours after he 'changed the password' I have had this email account for over 20+ years, it has a lot of bills, contacts etc. So need access asap as beginning of the month and all the emails for bills etc will be arriving and also can not sign in to quite a few programmes as they require OTP on that email . Very frustrated that you can not actually talk to somebody who isn't reading from a script or playing pass the parcel with you to clock up their taken calls. Is the best Sky has to offer now, paying them over £2k a year, sorry for the rant, but much easier when there was a nice person in Scotland to talk to and actually sort your problem out for you!!!
