Not receiving emails from a 'live.co.uk' address?

[Linds04]

For some reason both myself and my mother have Samsung phones. We use the Samsung email app to access our emails. However, we are not receiving emails from a relative with a 'live.co.uk' address?? Can you help?! 

[GD1]

@Linds04  Do you both use Sky/Yahoo email or another provider?

[Linds04]

Yes. We both use sky Yahoo email @GD1

[GD1]

@Linds04  Can you access the emails via a web browser?  https://www.sky.com/signin/email

[Linds04]

No. They are not being received at all. Yet my husband has received the emails with a Hotmail account. 

[GD1]

@Linds04  It may be worth using a differenrt  email app in that case such as outlook which is free, to see if the issue continues.

[Linds04]

It's strange that I'm not receiving the emails on my sky/yahoo account? Any ideas why? 

[caesarome]

These kinds of things do happen and usually there is never a reason why this suddenly starts to happen but sometimes it will start working again and that the emails will get through.

[Linds04]

Thank you.

It appears that there is an issue with sky email. There are lots of people complaining that they aren't receiving mail today 😕

[jim+ody]

Is anybody from Sky going to comment on this? i had the same problem with an e-mail that was originally sent on friday, and it bounced, it was re sent on saturday morning and bounced again. finally it arrived in the early hours of Tuesday morning.

Was there a system error with mails over the weekend? or was it just from certain areas?

[Linds04]

Ours arrived hours after they were sent and the following day! So how many more aren't being received?? 

[Mark39]

---

@jim+ody wrote:

Is anybody from Sky going to comment on this?

---

Unlikely. We're mainly a customer Community.

[Linds04]

Still having the same issue?!! For some reason, sky doesn't like "live" accounts!!! 

[jayach]

---

@Linds04 wrote:

Still having the same issue?!! For some reason, sky doesn't like "live" accounts!!! 

---

It's not just "live" accounts, it appears it can happen from all Microsoft domains.

Someone else posted this link, and it may be connected to that. 

https://www.theregister.com/2024/03/14/exchange_online_blocked_from_sending/