My sky account has been blocked and I don't receive any emails

[Mr+GM]

My wifes account has been blocked also, she contacted yahoo but all they do is redirect you back to Sky. She has spoken with 2 agents who have said theirs NO record of her email on the system?? All her contacts and communication with holiday company's, friends,work etc are now lost...we've both been on this for days and nothing changes...any suggestions?

[caesarome]

@Mr+GM 

What your wife needs to do is to get back to Sky to tell them that her Sky account (not email) has been blocked because as she has discovered tell Sky her email has been blocked only confuses things but if she just mentions her Sky account sooner or later she should get through to someone that can help but it might take a few phone calls before she will get to talk to someone who can unlock her account.

[Mr+GM]

The only problem we might have with that is that I'm the main account holder and my wife only has an email account with Sky?..

It was set up 24 years ago before we met..so her name isn't on the account.

[caesarome]

In that case as she has an email address she will have a Sky ID so that call will still need to be made so she can get help in getting it unblocked.

[Mr+GM]

I've just tried to log her in with her sky ID but the same problem occurs. I've told her to call sky again but I'm not expecting her to get any further than the last two times.?

[caesarome]

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@Mr+GM wrote:

 but I'm not expecting her to get any further than the last two times.?

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It can take a number of calls I'm afraid before you will get to someone that knows how to unlock the account as not all apear to know how to do this.

[Mr+GM]

So finally sky have reinstated my wife's email account, as said before on this chat just keep calling to you get someone who has more than 3 brain cells.  It goes back to a yahoo server issue?...so why didn't yahoo sort it in the first place. All they did was give the problem back to sky and this was confirmed by the agent my wife spoke to yesterday. So hopefully all you people with this issue please follow the advice on the chat and keep ringing...