Not getting verification codes for login to email

[Mark39]

@susanowen there's nothing we customers here can do to help, I'm afraid,  except to suggest you raise a formal complaint, using the Mail option here: https://www.sky.com/help/articles/how-to-make-a-complaint

[jayach]

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@susanowen wrote:

having a phone that actually works properly as they can't send the verification code or the activation code my alternative email address as it isn't a sky email address

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That doesn't seem right, it's highly unlikely most people who buy a new phone would have a Sky email address. so they must be able to use an alternative one.

[susanowen]

Hi I have raised formal complaints, as that just isn't good enough however today I have managed to find a work around, firstly you can ask for the verification code to be sent to some one you trust who also has a sky mobile and get the codes that way, secondly if you go into your sky account and change your contact email to an alternative email address which I have done you can ask the system to send emails / codes to that email account so basically I have done skys job for them, I'm finally in my sky email and will be clearing it out to my new and trusted email account so I never have this issue again hopefully, I was also sent a recovery code which is now noted and stored safely, my new eSIM has been activated and my new phone connected to my data plans.
i hope this helpful to all sky email users who are experiencing the same nightmare I have over the past three weeks

[jayach]

@susanowen 

Glad you were able to get your problems solved.

I'm sure your new email service will be more responsive than Sky.

Sky's email is very much a "legacy" service (in that it is no longer available to new users) and is used by dwindling numbers, so is poorly understood by the agents.