0

Discussion topic: Not Receiving Verification Code

Reply
This message was authored by: Oldboytable

Not Receiving Verification Code

I am trying to log onto emails on a PC but keep getting asked for a verification code - but this is notbeing received bytext.=, when when resending

Reply

All Replies

This message was authored by: caesarome

Re: Not Receiving Verification Code

Posted by a Superuser, not a Sky employee. Find out more

@Oldboytable 

To confirm that the verification code is not being received by your phone, if this is the case then use the recovery code that you were asked to make a note of when you set this up as that will then deactivate the two step process and will allow you access to your emails.

 

If you don't have access to this then you will have to contact Sky and ask then to deactivate this for you. Do note that there is a few days turn around on doing this so do not let the adviser wrongly tell you to go to Yahoo as they will not be able to help.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Oldboytable
Level 1 icon
Topic Author
This message was authored by: Oldboytable

Re: Not Receiving Verification Code

Thanks for that. I am not sure if I can remember my recovery code. Do you know how it is made up - letters/numbers , 6 number etc whichj might make me remember

This message was authored by: caesarome

Re: Not Receiving Verification Code

Posted by a Superuser, not a Sky employee. Find out more

It is 8 characters in length and mine goes two letters then a number, two leters then two numbres and a letter. All small case letters.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply