New password but have no access to Email

[Susan182]

So my email said it needed me to sign in ,but I can not remember my password for sky email account.

so I asked to set up a new one but they want to send it to me on my sky email !!! Which I can't open.

my sone Max took over my goggle account so I can't use that to sign in .

asked to have it sent to my phone as a text but it never comes in .

i have very important emails I need access to 

can you help?

[Mark39]

If you're unable to reset your password here, you'll have to give Sky a call, I'm afraid: https://skyid.sky.com/resetpassword

I assume you're unable to use the memorable information method of resetting.

[jayach]

@Susan182 

You say you "asked to have it sent to my phone as a text " but that isn't one of the options to reset your password, so are you definately trying to do this in the correct place?

[Mark39]

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@jayach wrote:

@Susan182 

You say you "asked to have it sent to my phone as a text " but that isn't one of the options to reset your password, so are you definately trying to do this in the correct place?

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Yes, I wondered too - I took it to mean a password reset link which is sent to the default email address specified by the accountholder, which unfortunately in this case was a Sky Yahoo Mail address. For obvious reasons, I believe Sky latterly took steps to prevent accountholders specifying their Sky Yahoo Mail account.