Need to change Password

[ktstraders]

I have been trying to change my passwork on my sky (yahoo mail) account, on my desktop. I dont use a phone to do this. It wont let me update the password in the security part of my account. tried different browsers, clearing cookies, reset but codes not coming through at all.

Is there a problem at the moment with emails or does anyone know how i can do this or who/how to contact sky for email/password help? Thanks

[Mark39]

Are you using the forgotten password link from the Sky ID log in page? What's the error message, if it's not working?

[caesarome]

This is the link to change your password:

https://skyid.sky.com/resetpassword/

If it isn't working what is actually happening ?

[jayach]

@ktstraders I think you have probably been trying to change your password via Yahoo instead of Sky.

If you have problems using the link @caesarome provided, let us know.

[rvwm]

Having had my computer hacked I need to, but cannot seem to, change my password.

I thought I had cracked it  via More, Yahoo (recent activity), Account security (change password) but I get "dns failure" and "service temporarily unavailable" with a long reference number starting with #11.

What else can I try?

[caesarome]

You need to use this link I posted back in June:

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@caesarome wrote:

This is the link to change your password:

https://skyid.sky.com/resetpassword/

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[jayach]

@rvwm 

The very post before yours says you can't do it via Yahoo, so yes, use the link @caesarome provided.

If anyone else looks at this thread, here it is again to remove any doubt:

https://skyid.sky.com/resetpassword/

[confused2015]

#caesarone

#jayad

Looks like the way to do it, but ...

Need to enter my “last name” and “memorable date” both of which I am certain I know but one of which is not acceptable. 

Getting a link by email does not seem to be an option.

Using “forgot password” at login also fails at the same point..

Any other ideas?

[jayach]

@confused2015 

What are you trying to do?

If you have forgotten your password, recovering it may be a problem, but if you are trying to change it, you can reset your recovery email address and security questions here:

https://www.sky.com/myaccount/my-details

[confused2015]

#jayach

I am trying to change my password.  But I am starting to have trouble getting even that accepted. Will try your link.

[confused2015]

@caesarome @jayach 

Success! Using your link I was able to "Edit" my Last name and Memorable date to the same as they seemed to be and was able to progress through the minefield.

Very grateful.  Confused 2005. (aka RVWM)

[jayach]

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@confused2015 wrote:

@caesarome @jayach 

Very grateful.  Confused 2005. (aka RVWM)

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I was also "confused", as you seemed to be a different user to RVWM.

Glad you got it sorted.