02 Mar 2024 10:40 PM
Hi everyone!
I need urgent help to restore access to my sky mail. I've been hacked recently. They changed phone number and recovery I'd code. PLEASE HELP
02 Mar 2024 10:53 PM
Posted by a Superuser, not a Sky employee. Find out moreIf they have setup 2 step autentication on your account then I'm not sure there is anything you can do to get it back.
02 Mar 2024 11:02 PM
By myself NO. But with help of sky yahoo mail team member. I should regain control of my email.
02 Mar 2024 11:21 PM
Posted by a Superuser, not a Sky employee. Find out moreFor that you'll need to call. But i'm not confident in their ability to help....
06 Mar 2024 12:35 PM
@Tatson That is exactly what has happened to me. I spent an hour to a customer service person in India who wasn't very helpful. Someone has changed my password, phone number on two-step verification, and I am unable to log in with my password. When I try to change it, it sends an email to me @sky.com , which I can't access and also a code to the unknown holder of the last 3 digits of a telephone number which does not belong to me. The customer help said that unless I knew the whole telephone number that it has been changed to (which I don't because it has been hacked), my postcode (which despite having had the same one for several decades and the entirety of having my sky email, has now apparently been changed to somewhere where I don't live). I no longer have the SKY account number which I used to have many years ago when I used SKY. I have opened and closed my SKY account at various times over the years. As a "hoarder" who usually keeps all paperwork, I am kicking myself for having had a clear out. I am extremely concerned about GDPR - very personal information sent via SKY (medical/financial) over the approx 15 years that I have had the account. I am currently racking my brain to remember who I will need to notify. I frankly find it unacceptable that this has happened and I am going to take it further - if I can actually find out who to contact. I was told by customer services to notify the police, which I did, and they informed me that there is nothing that they can do until fraudulent activity occurs in financial form or identity. It's like locking the door when the horse has bolted. If anyone at SKY can help me with this, I would be beyond grateful as my stress levels are through the roof! It seems to me that SKY should be able to see when the information was changed, even as a starting point. It also strikes me as strange that this occured around the time of the Yahoo outages, which makes me wonder if it is a system glitch? Thanks for any help!
06 Mar 2024 02:09 PM
Posted by a Superuser, not a Sky employee. Find out more@Eeyore hacking is rare. The usual way of getting access to your account is via a phishing email which takes you to a fake login page where you inadvertently give away your credentials.
For reasons of GDPR , Sky need to verify your identity before they can sort it out for you. That can be an issue when you no longer have an account with them.
It's unlikely, but can you log in here: https://www.sky.com/myaccount/my-details
06 Mar 2024 02:44 PM
Thanks for getting back to me @Mark39 . I have no idea what I can do!
07 Jul 2024 11:22 AM
Had exactly the same happen to my account.
Call Sky and say reason for call is fraud.
You'll need to be at home when you call as they'll want your serial number and hardware version from your Sky box settings.
Once they confirm your the account holder they'll reset all your security information.
It took about an hour when I had mine reset once I got the right department.
If 2 stage authentication was set up when account was hacked they'll remove this, so you need to set it up again once you regain access.
Good Luck
07 Jul 2024 11:26 AM
If you still have Sky TV you can retrieve the new phone number in My Sky via Sky box. It's under Manage my account.
You'll also find the new email address here too.
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