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Discussion topic: My sky email account

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This message was authored by: Andrea27

My sky email account

I have a new mobile and trying to sign into my sky email account but it's sending a verification code to old mobile number which I don't have access to , also asking for two step code which I don't remember .need to update my new mobile number on my sky email account 

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This message was authored by: caesarome

Re: My sky email account

Posted by a Superuser, not a Sky employee. Find out more

@Andrea27 

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent as you can use this to turn this off and then set it up with your new number.

 

If you don't have access to this then you will have to contact Sky and ask then to deactivate this for you. Do note that there is a few days turn around on doing this so do not let the adviser wrongly tell you to go to Yahoo as they will not be able to help.

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