My email won’t let me log in

[Steve1305]

I'm getting a locked out message and a sky phone number,when I rang it they couldn't unlock my account,I've used the right login and password but even after the 2 step verification it goes straight to this phone number and my account is locked again,any suggestions to help me access my emails,it's a sky.com email account 

[Mark39]

Have you tried resetting your password?

[caesarome]

@Steve1305 

If you are seeing an account locked problem message you will need to keep calling as only Sky can unlock your account but the issue you have is that not all know how to do this so it can take a number of calls before you get to talk to someone who can do it. 

When you do call back don't mention that your email account is locked just say your online Sky account is.

[Steve1305]

Yes I tried resetting my password but still the same

[Mark39 · Accepted solution]

---

@Steve1305 wrote:

Yes I tried resetting my password but still the same

---

I'm afraid it's as @caesarome posted, then - you'll need to persevere with calling, to get someone to unlock it for you.