Discussion topic: Mobile update
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Message posted on 11 Jun 2024 08:15 PM
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Mobile update
I can't access my email. It's trying to send me a code to my old number, how can i update my mobile number?
please help.
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Message posted on 11 Jun 2024 08:20 PM
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Re: Mobile update
The only way to do this if you have no access to your old phone number would be to turn this off.
To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.
When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.
Help can be found here on how to turn this off and/or change your number including using your online account manager to do this however I believe you would need access to the original number to do this:
https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification
You will be sent a 6 digit code to use to turn this off.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 11 Jun 2024 08:39 PM
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Re: Mobile update
My recovery cide will have been emailed, i can't log in to my emails.
Message posted on 11 Jun 2024 08:41 PM - last edited: 11 Jun 2024 08:41 PM
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Re: Mobile update
If you didn't make a separate note of your Recovery Code as Sky recommended, and have no access to your old mobile, you'll have to call. It may take a while to sort this out.
See the bit in the box towards the bottom of the page, in the link @caesarome posted.
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