Missing Email Account

[Watmike]

Hi, can anyone help please? My email address suddenly changed and now I'm unable to access my usual email address which I've had for years.

[Mark39]

Tell us more. Your email address can't change. What's happening when you try to log in here: https://www.sky.com/signin/email

[Watmike]

When I login I get access to a email account but the email address on this account is slightly different to my usual email address and all my old emails have gone.

[caesarome]

It isn't possible to change the details like the actual spelling on the email address so I would presume that was your account.

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

Then logout and change your password:

https://skyid.sky.com/resetpassword/

[jayach]

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@Watmike wrote:

When I login I get access to a email account but the email address on this account is slightly different to my usual email address

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That doesn't seem possible, so just how are you logging in?

[Watmike]

Thanks for suggesting Settings. I've tried that but it is not displaying More Settings etc. I login at sky.com and from there access my email account.

[caesarome]

This is via Sky.com so you don't see this (the settings icon is on the right) with more settings at the bottom:

[jayach]

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@Watmike wrote:

I login at sky.com and from there access my email account.

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What if you log in direct to the email, as suggested by @Mark39 

https://helpforum.sky.com/t5/Email/Missing-Email-Account/m-p/4496460#M97268

[Watmike]

Many thanks for trying to help!! It looks as though I will have to accept that I now have a new email address and start contacting everyone to let them know. 

[caesarome]

Are you giving up already, do the posts from myself @jayach and @Mark39 not help as something doesn't add up here.

[Mark39]

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@caesarome wrote:

Are you giving up already, do the posts from myself @jayach and @Mark39 not help as something doesn't add up here.

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Yes I can't see how an existing email address could possibly change and Sky don't allow new email addresses. 

[jayach]

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@Watmike wrote:

Many thanks for trying to help!! It looks as though I will have to accept that I now have a new email address and start contacting everyone to let them know. 

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There is no way you have a new @Sky.com address.

If you could just give us some information on what has happened, we may be able to assist.