Is anyone having Email problems

[Jimone80]

Is anyone having problems with there sky email account 

[Mark39]

Not here. Tell us about the problem you're having and how you access your email, thay is, via an app, or by logging in using your browser via sky.com.

[jewers]

Yes, they are not downloading.  Had this trouble a couple of weeks ago when there was a Yahoo outage.  Things then worked okay but it has been happening again for the last two or three days.  According to the 'Is Yahoo down' website, lots of people are reporting problems.

[Jimone80]

Thanks all for the help , after many attempts it has now let me log in and retrieve my emails 😀👍

[Mark39]

Glad it's resolved itself @Jimone80 🙂

[LaurenceCarr]

Yes. Getting an account error and also getting an error when trying to log into Yahoo email directly. 

[Pawiter]

Hi yes, none of my sky email accounts can be accessed.

General error is
"Login to server imap.tools.sky.com with username failed."

I thought the password was wrong and i changed it and this made no difference one one account.
PC or iphone no difference.

However, via Sky login, Yahoo is working!

regards,

[Mark39]

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@Pawiter wrote:

Hi yes, none of my sky email accounts can be accessed.

General error is
"Login to server imap.tools.sky.com with username failed."

I thought the password was wrong and i changed it and this made no difference one one account.
PC or iphone no difference.

However, via Sky login, Yahoo is working!

---

 Have you tried an app password in place of your normal. Sky password?

[caesarome]

This is where to generate an password to use:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[Pawiter]

Thanks Mark, i had forgotten about that ! have regenerated and were in !! Not sure whether this means they were expired, i didnt get any notice or did i.

[cbee12]

I am on both my iPhone and my iPad and this is really starting to annoy me. This seems to happen with Sky mail all the time - cannot connect to server!

[Mark39]

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@Pawiter wrote:

Thanks Mark, i had forgotten about that ! have regenerated and were in !! Not sure whether this means they were expired, i didnt get any notice or did i.

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I'm not aware that app passwords expire, so I don't know what happened there. Thankfully it's easy enough to generate a new one.

[Mark39]

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@cbee12 wrote:

I am on both my iPhone and my iPad and this is really starting to annoy me. This seems to happen with Sky mail all the time - cannot connect to server!

---

Tried an app password? I don't think it should be necessary with your devices, but no harm in trying.

[cbee12]

I'm trying it now but there's no where to input that info on the iPhone and the help video doesn't play in the website.

[caesarome]

When you have generated the password you use it to replace your current one so have you tried looking via Settings > Passwords ?