01 Nov 2023 11:11 PM
I changed my password but when I try to access my emails it says it is sending a code to my phones messages, but I haven't received it
02 Nov 2023 09:50 AM
Posted by a Superuser, not a Sky employee. Find out moreTry signing in with the recovery code.
When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.
To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 80 minutes
New Discussion