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Discussion topic: How to add app password

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This message was authored by: amberleaf

How to add app password

Typically when I follow instructions on how to add a new app password so I can add my Sky email a/c to a new mail client app, (in this case MailSpring) the instructions I find lead to a dead end. An error message of "Something went wrong appears when I click the button to show the new password"!!! Can someone just let me know the correct links and process to do this please?

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This message was authored by: caesarome

Re: How to add app password

Posted by a Superuser, not a Sky employee. Find out more

This should be the link you need:

 

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

 

You could also try adding the email account as a Yahoo one and trying your usial Sky email password to see if it will work.

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This message was authored by: amberleaf

Re: How to add app password

Yep - same msg "Something went wrong" Has anybody else hit this eact same problem?

This message was authored by: Mark39

Re: How to add app password

Posted by a Superuser, not a Sky employee. Find out more

@amberleaf try closing all open Sky websites and then clearing your browser cache.

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This message was authored by: amberleaf

Re: How to add app password

Have closed everything, cleared all browser history and still "Something went wrong". I've even turned of Unifi Ad Blocking to see if this might affect things and still unable to create the new app password. I just don't get why this all seems so difficult

This message was authored by: jayach

Re: How to add app password

Posted by a Superuser, not a Sky employee. Find out more

@amberleaf 

I've just tried, and I get the same message, so it's not just you.

But a word of warning, if you frequently generate new passwords, there appears to be a max of 30 before you reach the maximum allowed, and no way to rescind old passwords.

I now make of note of the passwords I generate, as they seem to be reusable.

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This message was authored by: amberleaf

Re: How to add app password

Thanks for confirming someone else also gets the same error msg as it ws driving me crazy. Its a shame but so many sites now seem to have options that don't work any more - maybe someone from Sky or Yahoo will get this resolved soon

This message was authored by: caesarome

Re: How to add app password

Posted by a Superuser, not a Sky employee. Find out more

@amberleaf 

Did you try what I suggested ?

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