This discussion topic has been answered Discussion topic: Hospitalised Account Holder
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Message posted on 13 Dec 2025 01:15 PM
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The account holder took sick on holiday and is currently intubated, on ventilator, etc in a hospital in the Dominican Republic. The family needs access to his emails to give them his medical insurance details. Unfortunately we only know his email address but not his password for access. Is there a work around or an option please. Thank you.
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Message posted on 13 Dec 2025 01:48 PM
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@Pat184 No email provider can give you access to someone elses account, it doesn't matter what the circumstance is.
You could try using the "forgotten password option" however you would need access to what ever device or email is set to receive the reset code/link.
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Message posted on 13 Dec 2025 01:22 PM
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Re: Hospitalised Account Holder
Is his email account with Sky ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 13 Dec 2025 01:48 PM
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@Pat184 No email provider can give you access to someone elses account, it doesn't matter what the circumstance is.
You could try using the "forgotten password option" however you would need access to what ever device or email is set to receive the reset code/link.
Message posted on 13 Dec 2025 02:06 PM
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Re: Hospitalised Account Holder
Yes it is
Message posted on 13 Dec 2025 04:10 PM
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Re: Hospitalised Account Holder
@Pat184 In the circumstances, I'd suggest speaking to Sky's Accessibility team: https://www.sky.com/help/accessibility-information/contacting-sky-accessibility/articles/contacting-...
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