My neighbour has a Sky Yahoo email account that was set up by her daughter over a decade ago. The account was used by both my neighbour and her husband. Unfortunately, her husband passed away 2 years ago. She accesses their email account through her Kindle which was set up by her husband. She uses it for bills, memories and general every day use.
However, as the Kindle was getting old she has bought a new one and asked me to set it up for her. Everything was set up fine except for the Sky Yahoo email. She doesn't know the password. Her daugher cannot remember as it was set up so long ago. We've tried a reset but we're also not aware of the first street that was used and have tried various combinations without success.
I have today called Sky for help and they were beyond useless. First call centre operative told me it would have to be dealt with by Yahoo. She gave me a number beginning with 800. I explained we don't use 800 numbers in the UK. She told me to put a 03 in front and it would work. It didn't.
I called back, second operative told me there is absolutely nothing they can do.
I called again, not happy with that and was told that as the account was set up for her husband (even though I explained it ws set up for both of them). She would lose access as it's HIS account. It isn't, it's BOTH of their accounts. He said only Yahoo could deal with it as Sky have no access to the emails accounts.
So, I contacted Yahoo...this was their response...
My neighbour has a Sky Yahoo email account that was set up by her daughter over a decade ago. The account was used by both my neighbour and her husband. Unfortunately, her husband passed away 2 years ago. She accesses their email account through her Kindle which was set up by her husband. She uses it for bills, memories and general every day use.
However, as the Kindle was getting old she has bought a new one and asked me to set it up for her. Everything was set up fine except for the Sky Yahoo email. She doesn't know the password. Her daugher cannot remember as it was set up so long ago. We've tried a reset but we're also not aware of the first street that was used and have tried various combinations without success.
I have today called Sky for help and they were beyond useless. First call centre operative told me it would have to be dealt with by Yahoo. She gave me a number beginning with 800. I explained we don't use 800 numbers in the UK. She told me to put a 03 in front and it would work. It didn't.
I called back, second operative told me there is absolutely nothing they can do.
I called again, not happy with that and was told that as the account was set up for her husband (even though I explained it ws set up for both of them). She would lose access as it's HIS account. It isn't, it's BOTH of their accounts. He said only Yahoo could deal with it as Sky have no access to the emails accounts.
So, I contacted Yahoo...this was their response...
Hello Gary! We are sorry to hear about this situation and we appreciate the help you are providing to your neighbor. If the Account Holder is deceased, the support options vary depending on the region. Here's an article that provides more information: https://help.yahoo.com/kb/options-yahoo-account-owner-passes-sln2021.html. Since this is a Sky account, we are unable to assist with access issues or errors. Sky uses the Yahoo Mail platform, but the backend network is operated by them. You can reach them directly here: https://help.yahoo.com/kb/SLN25426.html. Our best advice at this time would be to contact them once more, as we are unable to make any changes from our side. We hope everything works out well!
So, Sky apparently don't deal with Sky Yahoo emails...Yahoo don't deal with Sky Yahoo emails. WHO DEALS WITH THE EMAILS?
