My sky.com email address has been hacked and taken over by someone.
I've had to login to these forums with my wife's details as mine do not work.
I don't know how they did it but my password, security questions have all been changed.
Had this email since 2012, it contains important saved emails and personal data.
Called sky on (removed), spoke with a very nice customer service lady.
My email is from an inactive sky account and is linked to sky stream, as a result she cannot reset my security.
She had to fill in a form and email another dept that would be able to unlink the email from sky Stream, then she can reset the security.
Today she called me back, said that it was still pending and had not been actioned by this other dept.
Athe time of writing this, the criminals have had access to all my emails for approx 36 hours, 36 hours is a huge amount of time, I have no idea what they could be doing but I'm quite certain it will not be good.
The Sky representative understands my concerns and the stress it is causing but until her email is actioned I'm stuck.
So, to whomever this concerns, can this be actioned as a matter of urgency please.
MODERATOR NOTE: Sensitive information removed.
