13 Nov 2024 10:37 AM
As of yesterday I've been told that my emails are sending out saying they are from Frontier Mail and not showing any connection to myself. I contacted them and they told me to send £1 with my account details.
I need to get rid of this Frontier Mail heading as nobody will realise it is from me and not anwer it. What can I do?
13 Nov 2024 11:04 AM
Posted by a Superuser, not a Sky employee. Find out more@pauline+love Did you click a link to upgrade your Yahoo mailbox? If so you've fallen for a scam.
Are you able to still login to your yahoo email account here https://www.sky.com/signin/email
13 Nov 2024 12:19 PM
Posted by a Superuser, not a Sky employee. Find out moreI suspect you've been scammed.
If you can still sign into the mail account online check for any message rules which are forwarding your messages to another address & if there delete the rule. I'd also change your account password for Sky/Mail.
13 Nov 2024 01:21 PM
Posted by a Superuser, not a Sky employee. Find out moreLogin to your online account:
https://skyid.sky.com/signin/email/
Go to Settings > More Settings > Filters and remove anything that you did not setup.
Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address
And again remove anything here that you did not setup.
If you have had to make then logout and change your password:
https://skyid.sky.com/resetpassword/
You might want to give some thought to setting up two step verification as per this:
https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification
If you do set this up it in important that you make a note of and keep safe the recovery code.
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