Email unknown error can't sign in

[C-MARSDEN]

Is there a problem with yahoo email 

[LFrost]

Today when I try to log on to Sky email on my laptop, I get the message 'An unknown error has occurred'. Why?

[jayach]

If we knew, it wouldn't be an unknown error.

Try clearing cache and cookies in your browser, or try a different browser.

[Ted845]

I've had the same this afternoon, for no apparent reason - using the same log in link I've been using for ages.

Cache clear didn't resolve the issue, but I was able to access email using the main Sky.com website, logging in and going to the Yahoo Mail option.

My guess is they're having some sort of technical problem this afternoon, it seems to happen every so often.

[Mark39]

@Ted845 not seeing any issue here, using this direct link: www.sky.com/signin/email

Edited to add: aha - using the direct link above now takes me to Yahoo Mail, not Sky. Was ok earlier. Will check for a cookies issue.

Edited to add further: clearing cookies fixed it.

[LFrost]

Seems to  be OK again now - thanks for replying 

[Ted845]

I've had this again this morning after it worked perfectly later yesterday and again first thing this morning. Very random.

Clearing the cache has resolved this time, let's hope this doesn't become a regular occurrence as it's really irritating (albeit not the end of the world!)

[caesarome · Accepted solution]

@C-MARSDEN 

Try clearing your browsers cashe and cookies then close and reload it as you might then find you can get logged in.

[jsderbyshire]

Same problem this am. Tried clearing and still same.

[Mark39]

@jsderbyshire did you close all sky.com websites first, before clearing your cache?

[S.A.T.]

same here...."unknown error"   what does that mean ? 

[Mark39]

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@S.A.T. wrote:

same here...."unknown error"   what does that mean ? 

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It means the reason for the error isn't known.....

[Ted845]

There must be a problem at Sky/Yahoo. On a different thread I had this yesterday without obvious reason, then again this morning. 

clearing my cache worked and allowed me to log in, but multiple people reporting the same thing indicates (to me at least!) a wider problem. This is unlikely to be a coincidence imho...

[caesarome]

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@Ted845 wrote:

This is unlikely to be a coincidence imho...

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I agree but at least there is this (possibly temporary) fix.

[KF65]

I have the same problem. Anyone advise please?