Email unknown error can't sign in

[caesarome]

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@sarja wrote:

Clearing cache hasn't worked for me.

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Have you also tried closing down then loading up your browser again as well as making sure your Sky cookies are also deleted ?

[SMIFFY41]

Cannot log into my skyyahoo account due to an Unknown Error!  PLEASE HELP.

[caesarome]

@SMIFFY41 

Try clearing your browsers cashe then close it down before loading it up again.

[CGrainger]

Unfortunately it didn't work!

[Mark39]

@CGrainger it works for everyone else so should be ok. Make sure you close all  sky.com websites before cleaning your browser cache. If you're still having problems, use a different browser.

[hubble62]

Thanks for all your help.

it suddenly started working, before I tried your suggestions.

i think I need to move my email account!!

[LFrost]

Have tried another browser, cleared cache, deleted cookies, deleted browsing history, switched on and off, updates done but still the same problem.  Looks like I will have to put my trust in SKY fixing it in the next couple of days.

[Tropoman]

Yes, done all that, didn't work. It's a SKY issue to be fixed in TWO days!

[Mark39]

@Tropoman looks like you're one of the unlucky few then, unfortunately. 

[robinh11]

I cannot access my yahoo mail the screen displays an unknown error has occurred this is not specific to one device it happens regardless of what device I use 

[Mark39]

@robinh11 I've added your post to an existing thread on the subject. See the post marked as Answer.

[Sues5]

Hi there, just tried again and success, can now access my email and the app.

Didn't have to change anything, that was at 3.15pm 17th June .

Fingers crossed for the rest of you. ☺️

[LFrost]

Same here - fingers crossed the problem is cured for good!

[lenz294]

I can't sign in either but if I swap to incognito mode I can access my emails. Hope this helps

[robinh11]

Just tried my email again now working but keeps happening totally lost patience with sky