Email saying account inactive and scheduled for deletion when account is used daily.

[Kate205]

• I have had the same email and use mine daily! Can't find a number to contact sky directly 😡

[GD1]

@am7411   I have merged your post to this existing thread that is discussing the same topic, a new thread isn't required.

Please refer to the replies in this thread

[Mark39]

@am7411 , @Kate205 

Be sure to login via sky.com. There's a direct link in several of the earlier posts.

[am7411]

I have done that thank you. does that mean my account should be okay now ? 

[Mark39]

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@Mark39 wrote:

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@Mark39 wrote:

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@BradleyP17 wrote:

I logged in via sky email on the link only last week so why get the email today.  I regularly log in on web and through phone 

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You should be ok then.

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@am7411 

[Kate205]

Have done this, so hopefully all will be ok. I regularly login via the skuly site so am baffled why they think it is inactive. Such a pain trying to find a number to speak to anyone at sky 😡

[caesarome]

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@am7411 wrote:

I have done that thank you. does that mean my account should be okay now ? 

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@am7411 

If you use this link then you should be OK as long as you use it regularly:

https://skyid.sky.com/signin/email/

[MattH3]

it would be nice if there was a subsequent confirmation email to say "thanks for logging in (in the correct way, whatever that is!), you're email account will not now be closed"

.. but that would be expecting too much!

[Viz79]

I have the same use it regularly and btw the link goes to the yahoo email page right? I do that everyday!

Can Sky come in here and address this please

[DavidA2]

With Sky I get an email account. Thank you. But they mailed to say I don't use it and they will close it. But I do use it. Not much, but I do. And my mail app checks it constantly. This must be happening to others. Who should I contact? 

[caesarome]

@DavidA2 

The reason you will have been sent this email is because you do not login online here on a regular basis:

https://skyid.sky.com/signin/email/

So if you do this now and perhaps at least once per month you will not have any issues with your account being closed.

[caesarome]

@Viz79 

If you use this link then you should have no issues:

https://skyid.sky.com/signin/email/

[Viz79]

It forces open the yahoo app but I had to manually go into a browser and open it. That worked but what an odd thing!

[Viz79]

Am I in the right email page with the blue bar at the top and my emails listed? I don't use that web page usually..

[caesarome]

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@Viz79 wrote:

Am I in the right email page with the blue bar at the top and my emails listed? I don't use that web page usually..

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@Viz79 

If you use the link I posted then yes you are in the correct place so you need to do this to keep your email account open, so perhaps set yourself a reminder to do this on the 1st of each month ?