Email issue

[MR+LT+JONES]

My sky email account got hacked yesterday. I have changed my password and spoken to the call centre who tried to assist me but I no longer receive emails either on my phone or in my sky/yahoo account. Outgoing emails are going fine. Tried a few things suggested on here but issue appears to be that there is no incoming server visible on my phone for me to put details in. 

[caesarome]

Login to your online account:

https://skyid.sky.com/signin/email/

Go to Settings > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

[MR+LT+JONES]

Thanks. Went into settings as per your suggestion but there was no " more settings " or filters ?

[jayach]

I suspect you are trying to do it on a mobile devce. Best to use a PC/Laptop or use "desktop mode" on a mobile browser. More settings are here:

[MR+LT+JONES · Accepted solution]

Thank you so much. All sorted