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Discussion topic: Email access
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This message was authored by: Aidan3
Message posted on 05 May 2026 05:58 PM
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Email access
When I try to sign in I get a page showing the blank boxes to enter a six digit code which is supposed to be sent to my phone ending 826, but I never receive a code.
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This message was authored by: Mark39
Posted by a Superuser, not a Sky employee.
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Message posted on 05 May 2026 06:47 PM
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Re: Email access
@Aidan3 there's a known fault causing this, affecting some customers. Until it's resolved you can use your Recovery Code to turn off 2 step verification.
If you didn't make a note of it, you'll have to call Sky, who can turn it off for you.
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